Help when you need it

PaperDrawer Support

Get help with scanning, recognized text, search, Files exports, and private iCloud sync.

Updated September 11, 2026

Keep private documents private Never post a scan, recognized text, account number, health information, identity document, or other sensitive content in a support request.

Scanning

Live capture uses Apple's document camera and requires a physical iPhone or iPad. PaperDrawer asks for camera access only after you choose Scan. Camera scanning is not available in the iOS Simulator.

Search and document details

PaperDrawer searches titles, categories, summaries, keywords, and recognized page text inside the app. OCR and generated metadata can contain mistakes, so compare important details with the original page.

Files and iCloud

PaperDrawer writes a local Files copy and, when available, a copy in the PaperDrawer iCloud Drive container. iCloud availability depends on the Apple Account and iCloud Drive settings on the device. Deleting a library record intentionally leaves independent Files exports in place.

Contact support

Email tmoreton89@gmail.com for private support. Include the PaperDrawer version, device model, OS version, and steps to reproduce the problem, but do not attach scans, recognized text, account numbers, health information, identity documents, or other sensitive content.

Support email is handled through the developer's email provider and includes only the information you choose to send.

Report a nonsensitive public problem

Open a public GitHub issue with the PaperDrawer version, device model, OS version, and steps to reproduce the problem. A GitHub account is required, and the issue is public. Do not attach private document content.

App Store purchase, billing, download, and refund questions are handled through Apple's App Store support.

Policies

Read the Privacy Policy and Terms of Use.